Frequently Asked Questions

You can pay with PayNow or any major credit cards through this website.

Standard Delivery is within 5 business days. No delivery on Saturday, Sunday and public holiday. If you have special request, please contact us.

In case of a failed delivery due to wrong address or receiver not being present at delivery address to receive goods or uncontactable at point of delivery, a charge of $20 will be incurred in compensation for any administrative costs and mileage.

$20 per location per delivery. For orders above $200, we will waive delivery charge. We deliver to Singapore main island and Sentosa only. Contact us if you have special requirement.

Collection can be made 2 business days upon ordering. (available from June 2022 onwards) Contact us directly should you require assistance.

No, we only deliver to Singapore address.

You may enter valid promo code on the ‘View Cart’ page- Promo Code prior to checking out. After you have applied your promo code, please make sure you see the discount applied to your order in the Order Summary section on the ‘Checkout’ page before proceeding to make payment. Once the code has expired, we are unable to apply the promotion on the orders. Ensure you click ‘apply’ after entering the code!

Please refer to additional T&C on each individual promotion (if any).

No. Only one promo code can be used per order. Once the code has expired, we are unable to apply the promotion on the orders.

Please check before you checkout of the cart. No exchange, refund, cancellation or changes are allowed for orders submitted.

Please contact us if your item(s) was delivered damaged.

You can contact us at contactus@winekaypoh.com.sg should you require any assistance with your order.